On boarding

Welcome to Cloudoffis - Change Management made easy

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Introducing change can be daunting, even when it leads to better processes and greater efficiencies. At Cloudoffis, our dedicated Australian Sales and Customer Success team takes the lead, supporting your team every step of the way – at no additional cost to you.

Through our tailored onboarding program, you can trust that both your team and customers will unlock the potential of Cloudoffis from day one, so you can keep your business running smoothly with minimal interruptions.
 

Your step by step onboarding program

We spend time understanding your current challenges

We go through your existing workflows to understand how you work today and where we can help

Once we know you a little better, we’ll jump into a demonstration of the Cloudoffis platform, focusing on how our features will solve your current challenges.

Our dedicated Customer Success team will work with your nominated team member to set up Cloudoffis for you

Next, we sit with you as you run the first audit through Cloudoffis using live customer data

Finally, once everyone is satisfied, we can onboard the broader team and your clients.

Why Australian practices and firms love Cloudoffis

Frequently Ask Questions

Who needs to be involved in our practice to ensure onboarding is a success?
For a successful onboarding, it’s essential to have a dedicated team member who will be using Cloudoffis frequently. Ideally, this would be your Audit Manager or the Preparer of the Audits.
We provide comprehensive training on the full functionality of our Connected Portal. This includes step-by-step guidance on submitting and resubmitting funds for audit, responding to related queries, and generating and downloading Audit Letters and Reports. Our training ensures users can confidently and proficiently manage every aspect of the process.
Yes, our knowledge base includes support videos and detailed process documentation for use after onboarding. We will provide links to every section covered during the onboarding process, making it easy for your team to navigate and utilise the knowledge base effectively.
Yes – you may have outstanding audits using your old process. However, we will ensure the transition is as seamless and easy as possible for your team.
Yes, absolutely. You can download your data at any time.
At Cloudoffis, data security is our top priority throughout our operations. Our commitment to safeguarding the personal data of both you and your customers is reflected in every aspect of our system design and architecture. View our data policy here.
Yes, based on feedback from our clients, the ATO has reviewed our audit files with no issues.
Our Australian Customer Success team is dedicated to supporting you through every step of your change management journey, free of charge. With our expertise in personalising the process for your business, we ensure a seamless adoption of Cloudoffis for both your team and your customers.

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